Return policy
At Renault, they recognize that things happen which means customers might need to send back an updated GPS map. These Return Policy describes the situation under which you can start a return plus the steps that need to take.
Return Process
To initiate a return, follow these steps:
Reach out to Renault Customer Support
Get in touch with our customer service department to arrange a return. An RMA number is going to be issued to be used along with instructions on how to complete the return procedure.
Prepare the Return
Make that the map update package, together with every one of its parts and packaging, remains in its initial, untouched state.
Include the RMA
To speed up the return procedure, clearly label the box or package with the RMA numbers.
Ship the Return
Deliver the returned item into the address that that customer service staff gave them.
Refund
After they receive and review the submitted map update, we will handle your reimbursement. It might require a few days of work for that.
Return Shipping Costs
If it was a mistake on Renault's end and the incorrect goods, customer is responsible for paying return shipping expenses. In those circumstances, we will be responsible for return freight.
Contact Us
Please use [provide personal information] to reach out for our customer care staff during any inquiries or for assistance during the entire return procedure.
